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August 01, 2019, 03:00 PM

Avoid Missing Requirements by Asking the Right Questions

A session by Laura Brandenburg
Founder, CBAP, Bridging the Gap

It’s the question no BA ever wants to be asked: how was this requirement missed? When you’re eliciting requirements for a new project or feature however, you don’t know what you don’t know. And what about when your stakeholders themselves are confused? This session introduces you to your secret weapon when it comes to eliciting complete requirements: the Requirements Discovery Checklist. This tool helps you think through the important questions to ask for Salesforce projects so you don’t overlook critical requirements or go into discovery sessions unprepared.


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Free Customer Support Checklist

As a Salesforce BA, ensuring your stakeholders are able to leverage Salesforce to support customers and think through all the aspects of customer support will help you add tremendous value on your projects. Laura is giving a free Support Customers Requirements Checklist (absolutely free of charge!).

Please note, you need to register as an attendee before you can access this freebie.

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